Privacy Policy

Information We Collect

When you place an order or create an account on heavencandle.store, we collect information you provide directly, including your name, email address, phone number, shipping address, and payment information. Payment details are processed securely through Razorpay and are never stored on our servers.

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your questions and requests
• To send marketing emails (only if you subscribe to our newsletter)
• To improve our website and product offerings

Cookies & Local Storage

We use cookies and browser local storage to keep your shopping cart, wishlist, and login session active. We also use analytics cookies to understand how visitors interact with our site. You can manage cookie preferences through the cookie consent banner on your first visit.

Third-Party Services

We use the following third-party services that may process your data:

• Razorpay — Payment processing. Subject to Razorpay's Privacy Policy
• Supabase — Authentication and data storage
• Cloudflare — Website hosting and CDN

Data Security

We implement appropriate security measures to protect your personal information. All data is transmitted over HTTPS. Payment information is handled entirely by Razorpay's PCI-DSS compliant infrastructure and never touches our servers.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Unsubscribe from marketing emails at any time
• Withdraw consent for data processing

Data Retention

We retain your order data for as long as necessary to fulfil legal and accounting obligations (typically 7 years for financial records). Account data is retained until you request deletion. You can delete your account at any time by contacting us.

Contact

For privacy-related questions, email us at [email protected]